New B2B Customer Portal
for ISOTRA
# B2B Portal
ISOTRA, a.s.
2024 - 2025
ISOTRA, a leading European manufacturer of shading technology, needed a comprehensive B2B portal for managing the complete lifecycle of partner relationships — from inquiries through orders to logistics and service.
IEA 2024
Internet Effectiveness Awards
43 countries
international deployment
3,000+
business partners
7 languages
multilingual support
Tender
and subsequent collaboration
In the summer of 2022, we were invited to bid on a customer portal project. At the time, ISOTRA was working with another company's analysis, which turned out to be incomplete. We won the tender and started from scratch with our own discovery.
Brief
and project challenges
ISOTRA needed not only to modernize how partners placed orders, but also to ensure smooth integration with their existing ERP and production systems. The portal had to support 7 languages and serve 3,000+ partners across Europe.
"It was essential to come up with a solution that enables a smooth transition of all partners to the new portal while maintaining continuity of business processes."
Third-party
software integration
One of the key challenges was integration with ISOTRA's existing systems, specifically the K2 information system and production configurator Infor CPQ.
Active role of
UX specialists
Our UX specialists played a crucial role, tackling complex user scenarios and optimizing the interface for partners across 43 countries.
Key features
of the system
Advanced product configurator
Enables B2B partners to easily configure products like blinds, awnings, and pergolas, with dozens to hundreds of configurable parameters per product.
Real-time pricing
Through integration with the K2 system and Infor CPQ configurator, the system can instantly calculate prices and validate technical parameters of orders.
White labeling
Custom portal design for key business partners, allowing them to present themselves to their customers under their own brand.
Multi-language support
The system is designed with multi-language support, enabling ISOTRA to effectively operate in international markets.
Business cycle automation
The portal allows partners to manage the entire process from quotes through orders to complaints, significantly increasing efficiency and satisfaction.
Analytics & AI
Advanced sales, conversion, and partner behavior analytics. AI-powered search in manuals and technical documentation for faster onboarding and support.
Development
and coordination
Overall project development required close collaboration between multiple teams. Cognito handled portal development and integration with third-party systems.
Launch
and future plans
The portal was successfully launched in spring 2024, and ISOTRA's first business partners are already actively using it. Project development continues in an agile manner.
What our client
said about us
"We launched the portal in autumn 2024, and within the following year, all business partners of ISOTRA migrated to it. The portal ensures complete digitalization of business processes and subsequent customer care, providing unique insights for company management."
How we
worked
From public tender through agile development to deployment and ongoing growth. Complete B2B portal delivery in partnership with ISOTRA and IT Euro.
Tender and analysis
Architecture and UX design
Agile development and integration
Launch and deployment
Further development and AI
Services and products
we delivered
Custom development
Complete B2B portal development from analysis through architecture design to implementation. Advanced product configurator with dozens to hundreds of parameters per product.
Digitalization & integration
Integration with K2 system and Infor CPQ configurator. Full business cycle automation from quotes through orders to complaints.
Operations & maintenance
Long-term operation and further development of the portal in 43 countries, including planned AI implementation.
