How long does it take to launch a loyalty program?

Depends on the complexity of reward logic and integrations. An MVP typically takes 8–12 weeks.

Will the solution connect to our POS system?

Yes. We have experience integrating with Dotykačka, Storyous, Septim, and other POS systems.

How do you measure solution success?

We track conversions, retention, CLV, and purchase frequency. We set up measurement from day one.

Can we start with one module and expand gradually?

Yes. Modular architecture allows you to launch a loyalty program and gradually add e-commerce, delivery, or a mobile app.

How do you handle customer data security?

We develop and operate in compliance with ISO 27001 and GDPR. Access is controlled, data encrypted, all operations logged.

Gastronomy & retail
loyalty programs & payments

Turn customer data into measurable loyalty. Loyalty programs, e-commerce platforms, delivery apps — all connected in one ecosystem.

ISO 27001

certified development

3× IEA

Internet Effectiveness Awards

20 years

in the market

200+

delivered solutions

What we solve
in gastronomy & retail

Loyalty & transaction systems

Points collection, rewards, personalized offers, transaction history. Systems connected to e-commerce, POS, and mobile apps.

E-commerce platforms

B2C online stores optimized for conversions. Product catalog, search, payment gateways, logistics.

Delivery & ordering systems

End-to-end solution for online ordering and delivery. Integration with POS systems and loyalty programs.

POS & register integration

Connecting loyalty programs and e-commerce with point-of-sale systems. Real-time transaction data.

Customer data & segmentation

Purchase behavior analysis, automated campaigns, CLV measurement. Data-driven marketing.

Mobile apps & communication

Push notifications, email, SMS. Relevant information at the right time on the right channel.

How we boost retention
and conversions in gastronomy

Gastronomy and retail require solutions that work in real time, at the point of customer contact. Every touchpoint is an opportunity for loyalty and upsell.

Customer journey analysis

We map customer touchpoints, identify opportunities for digitalization and retention.

Solution design

We design loyalty logic, integration architecture, and user interface.

Implementation & integration

We build the solution, connect it to POS, payment gateways, and communication channels. We test with real customers.

Operations & optimization

We measure conversions, retention, and CLV. We continuously optimize campaigns and customer experience.

Mluví za nás

spokojení klienti

„Společně s Cognito Works jsme vybudovali platformu pro bezhotovostní spropitné od nuly. Dnes SmartTips používají stovky hotelů a restaurací a desítky tisíc jejich hostů. Řešení získalo ocenění v soutěži Internet Effectiveness Awards 2025."

Ahtam Niazmatov CEO, SmartTips