Digital Personal Assistant
for Paspoint
# Web Application
Paspoint
2021
For the South Moravian organization Paspoint, which supports people with autism spectrum disorders (ASD), we developed an internal web application—a personal assistant for managing assisted living services across 5 user roles.
2 months
design, development, and testing
5 roles
assistant, client, guardian, admin, worker
Mobile first
records from anywhere
A digital assistant
that simplifies lives
Paspoint provides its clients with personal assistance a community-based social service primarily for children and adults with autism spectrum disorder.
The service allows clients to remain in the environment they are used to and supports them with activities they cannot manage independently due to their diagnosis. It helps with personal development, meeting social needs, and achieving the greatest possible inclusion in society.
What was
the original brief?
Paspoint approached us with a request to design and develop an electronic system to digitize personal assistance records. The goal was to simplify administration for assistants, Paspoint staff, and clients, who would gain a transparent overview of the services they receive.
We focused on several key areas: replacing paper forms, creating a single place with an overview of services provided, enabling clients to easily approve services or raise objections, simplifying administrative tasks, and building a communication platform for sharing information among all assistants assigned to a given client.
Challenges we
had to solve
One of the main challenges was understanding the specifics of personal assistance. Every person assistant, client, legal guardian, administrator has a specific role in the system with defined processes that needed to be identified, described, and incorporated into the design of the entire solution.
Other challenges we tackled included different service tariff rates on weekends and public holidays (building a custom function to calculate the tariff for Good Friday was one of the trickier nuts to crack), ensuring cross-browser and mobile device compatibility including IE11 given the target audience, and last but not least, creating a simple, functional, and easy-to-understand design for the entire system.
Two months of
intensive work
Records from anywhere. A mobile-first approach allows assistants to log a service immediately after it ends. They have an overview of work performed across all clients.
Transparent approval system. Notification emails to legal guardians, approval or objection directly from the email, automatic alerts for unresolved timesheets.
Platform for sharing experience. A bulletin board for assistants, sharing procedures and tips related to assistance work, notifications for new posts, permanently accessible documentation without sensitive data.
Clear outputs for billing. Export in .xls format, breakdown by individual assistants and clients, any time period, supporting documentation for service invoicing.
What the client said
about our work
"Weekly stress is resolved in an hourly block. Information for assistances is permanently up-to-date and available to stakeholders. We are very satisfied."
